How can managers motivate employees to go above the call of duty to get the job done? How can managers be sure their decisions are not biased? What influence tactics can managers use when they do not have formal authority to tell someone what to do? This course will help students understand life in complex organizations by covering topics that span micro analysis dealing with individuals and macro analysis dealing with the organization. The course is managerial in orientation and focuses on the processes necessary to organize, motivate, direct, and control people engaged in collective activities. The emphasis is on the development of concepts and strategies that will help students become more effective managers. The course uses readings, cases, exercises and videos to illustrate the conceptual and applied aspects of individual, group and organizational behavior.